Frequently Asked Questions
Looking for answers to a question you may have? We have published below our top frequently asked questions from our customers which may help answer your query quicker.
We communicate directly with the manufacturer that produces furniture for all of our current ranges online. As soon as we get an order, we inform the manufacturer who will give us an idea of lead time for delivery to us or to a delivery address of your choice. Each item and each range do have different delivery lead times. We will inform all of our customers what these lead times are once you have placed your order with us.
Our showrooms in Adderbury and Cheshire have the same opening times all year round. We are open Monday-Friday 9am - 5pm, Saturday 10am - 5pm and Sunday 10am - 4pm. We close Christmas Day and Easter Sunday.
No, we do not have an official refreshment canteen or cafe on site. However, to keep you warm in the winter months, we offer all of our customers a fresh mug of tea or coffee to keep the chill away.
All of our products are sold in the condition they arrived in. Most, if not all, of our items in stock are in a like new state of condition. The only reason we take delivery of them is because they are cancelled customer orders, end-of-line products or discontinued ranges. There may be some slight wear marks on several pieces, but if you are unsure, come in-store and have a look before you buy.
Currently click and collect is only available for our Adderbury showroom.
Yes, both our sites have free parking right outside the doors
Sorry, but due to the fact that we are a retail premises we are unfortunately not insured to have dogs inside the building. Due to the fact that our Cheshire Warehouse is located on a working farm, there are strict biosecurity restrictions that we must adhere to and any dogs must be kept inside cars AT ALL TIMES. These restrictions, of course, do not apply to assistance/guide dogs.