We love to hear from our customers and their time at Trade Secret. If you’d like to share your experience, please email us at firstname.lastname@example.org or leave us a review on Facebook!
“Fabulous service from Camilla via Facebook, Julie was a star in store and made me most welcome and Jacqueline via email. Nothing was too much trouble – they went above and beyond with customer service.
The delivery drivers were great! Polite, courteous and professional. Most importantly we love our new sofas and saved a small fortune when we compared it to the ‘retailers posh store price’ where its still selling as current season stock.”
“The most fantastic staff! Nothing is too much trouble. Mr Wheeler – don’t lose these guys – they are gold dust!
Karen – you are the best! Will send you pictures of the coastal chic look we created with the pieces I bought when I get there. Merry Xmas!”
“Many, many thanks. As promised our furniture arrived on time and is fantastic. We are so pleased with it and after searching for 5 years to get the right furniture for our conservatory we have finally managed it.
I must congratulate your company on their good service and the packaging was marvellous. I am already telling friends and family about your company and how pleased we are with the furniture!”
“I ordered a John Lewis sofa from you a couple of weeks ago. Beyond all expectations the sofa is as new, arrived really quickly, and the delivery people were great. So thanks!”
“I arrived at Trade Secret hoping to buy some furniture for my new house. Imagine my surprise when I found every single item I wanted! I’ve furnished the whole of my house and even found lovely garden chairs too.
The staff (Camilla and Julie) were so welcoming – nothing was too much trouble.
I had a (free) coffee from the machine and then they offered me another one whilst the machine had it’s weekly clean – what service!
I bought two lovely quality branded leather sofas, a dining room table and chairs, a desk and drawers for my study, bedroom furniture and then rugs, side tables and even a monk’s bench for the sitting room in my cottage.
I am absolutely delighted with the service I received. I explained to the staff that I’ve just moved areas and work full time and so don’t know anyone who can sit in for the furniture to be delivered, so they have organised for two vans to arrive after 6pm.
I shall certainly recommend Trade Secret to everyone I know!“
“Excellent service from Trade Secret today, would highly recommend!”
“For those of you who need new furniture, this is the place to buy it!”
“The service and customer care at Trade Secret is amazing! I am a huge John Lewis fan but the team at Trade Secret are even better! They kept me fully informed about the delivery of my order (which was next day) and the lovely Julie even dropped something round on her way home to ensure I was completely satisfied!
Brilliant furniture, great prices and an amazing team – and on my doorstep!”
“I just want to offer my praise to all your wonderful staff! I came into your store on Sunday 8th April and bought a sofa and mirror, and subsequently two further small mirrors.
From the moment myself and family entered your store we were greeted by smiles from your friendly, approachable and very helpful staff. All who I have had contact with, both on the shop floor and over the telephone, have been fantastic!
There is one member of your staff I wish to single out to mention though and that is Julie. She has been exceptionally helpful and has remained very focused and calm in trying to sort out problems that have unfortunately occurred with the company that I booked to collect the sofa and mirrors and deliver them to me in Devon. She’s a star!!”
“Not only was your stock excellent value and I spent £700+, but your real gems are your staff. What a pleasant bunch they are and what a difference they make to the shopping experience. I’ll single out Jacqui who went far beyond common courtesy and Paul, similarly.
We got in the way of chaps moving furniture about and they were unfailingly good humoured. I suppose that is the secret of Trade Secret – you are a good humoured, knowledgeable bunch.
It sounds patronising to say ‘well done’, but skill, deftness in handling the public, knowledge of stock and sheer pleasantness counts for a lot. I have also just taken a phone call arranging the delivery of the larger purchase and again, he was very pleasant. Thank you!”
“This place is a real find. Furniture that costs a fraction of what others charge. Just bought a Simba mattress at half the advertised price. Still in shock…. I think I need a lie down!”
“Excellent find! Really good selection of furniture at good prices. Found just what I needed. Staff very helpful but not pushy.”